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  1. When is my rent due and where can I pay my rent?

  2. How do I get help for a maintenance problem?

  3. How long should I wait to hear back from someone regarding a maintenance problem?

  4. What do I do in an emergency?

  5. How much do you collect prior to moving in?

  6. How are utilities handled?

  7. What am I responsible for maintaining?

  8. Do I need approval to paint or change something in the home I am renting?

  9. What happens if I need to move before the end of my lease?

  10. What happens if only one roommate wants to move out?


Property Tenant FAQ’s
  1. When is my rent due and where can I pay my rent?
    Rent is due on the 1st of each month and is considered late at noon on the 5th, unless other arrangements are made in the lease. Late fees are a flat fee of $100.
    Rent can be paid by mail to:
    PalmOasis Management Inc.
    4411 Bee Ridge Rd., Suite 233
    Sarasota, FL 34233
    Please specify your rental address in the memo field of your check.
    Acceptable forms of rent payment are personal checks, Cashiers Checks or Money Orders. We are unable to accept cash or credit cards at this time.

  2. How do I get help for a maintenance problem?
    We first suggest you reference your Tenant Handbook under the care & use section prior to submitting a maintenance request. All maintenance requests must be made in writing. You may submit your request through our website or by emailing your property manager.

  3. How long should I wait to hear back from someone regarding a maintenance problem?
    In a non-emergency situation, please allow three days. If you have not heard from our office or our vendor in three days, please contact your property manager directly.

  4. What do I do in an emergency?
    If this is an after hours emergency, please call our 24 hour emergency cell phone 941-323-9513. (Examples of emergencies are active water leaking, flooding, air conditioner not working, sparks from appliances, fire, gas odors etc.)

  5. How much do you collect prior to moving in?
    When a tenant is approved, we require one month’s rent and a security deposit equal to one times the monthly rent. If pets are allowed, an additional deposit (to be determined by owner and property manager) would be required at the time of move in.

  6. How are utilities handled?
    Tenants are responsible for all utility charges, unless otherwise agreed upon in advance and in writing. They must also change all billing information to their name and mailing address as of the move-in date stated on the Lease.

  7. What am I responsible for maintaining?
    Residents are responsible for maintaining air conditioning filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In certain situations, yard maintenance may be required. Please refer to your individual residential lease.

  8. Do I need approval to paint or change something in the home I am renting?
    Any and all changes or modifications to the property must be requested in writing to your property manager.
    Do I need renter’s insurance?
    It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

  9. What happens if I need to move before the end of my lease?
    Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.

  10. What happens if only one roommate wants to move out?
    Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re-write fee as well as the procedures for handling the security deposit.

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Office Phone: 941-750-6464 | Office Fax: 941-750-6468

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